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Micromax Announces Its ‘Service Awareness Week’ to Inform Customers About After-Sales Support

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Micromax has announced its very first Service Awareness Week for its entire portfolio of products including the recently launched Micromax In smartphones. The aim for this new campaign from Micromax is to inform people about the after-sale support offered by the brand. This includes areas like added focus on service centres across India, multi-linguistic support, express service promise, Protection Plans, and customer satisfaction score.

Apart from the recently launched In mobiles, Micromax’s entire portfolio includes the range of Smart TVs, Washing machines, and Air Conditioners. The Service Awareness Week will focus on the after-sales service initiatives taken by the brand across its product offerings. Micromax claims to offer service at more than 22,000 pin codes across India. It provides call support in 6 languages- Hindi, English, Kannada, Malayalam, Tamil, and Telugu. The brand says that it has covered all the state capitals and metros with an express service promise of 60 minutes for IN Mobiles.

In addition to this, Micromax is also offering 3 unique Protection Plans for its Micromax In users. These include Extended Warranty, Screen Damage and Accidental, Physical and Liquid Damage. As part of the various plans, consumers can avail an extended warranty on their Micromax In smartphones for up to 6 month since purchase, with unlimited repair up to the sum assured, and also replace their screen at no cost. Consumers can also claim accidental physical and liquid damage twice up to the sum assured. Micromax also claims that it has the best prices in the category.

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TECHNOLOGY

Twitter Fleets Gets Twemoji Stickers, Some Android Users Can Now Access Twitter Spaces Audio-Chatroom

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Twitter’s version of Snapchat Stories, called Fleets is now getting a new update that brings Twemoji Stickers tray. The latest feature enables users to add emojis or stickers to Fleets for a better visual appeal. Until now, the Fleets feature on the Twitter Android or iOS app only allowed users to add text over photos or videos. Users could still add emojis if the keyboard had in-built emoji options; however, the latest feature gives access to more 3D-enhanced stickers directly. Moreover, Twitter Spaces, a Clubhouse-inspired audio-chat room is reportedly rolling out to select Android customers.

The Twemoji option for Twitter Fleets is now rolling out to users in Japan and will likely reach other markets in the coming months. The Twemoji button sits next to the text button, as per a photo shared by Twitter. Additionally, the Twemoji currently appears to be limited to iOS users while availability details for Android client remain unclear. Though the feature does not seem to be substantial, it is likely that Twitter would soon add more options like AR filters – similar to what Facebook offers with Stories on Instagram. Notably, the micro-blogging company acquired Chroma Labs last year, the team behind Chroma Stories. The app basically allowed users to add a range of colourful frames and filters to their Stories content.

In another Twitter-related news, some Android users are now getting an early preview of Twitter Spaces, a Clubhouse-inspired voice-based conversation room right on the platform. According to Android Police, Android users who have access cannot start Spaces chatroom yet but can join others and react with emojis. The company is expected to roll out the stable version in March, though the availability may vary according to regions. Twitter Spaces has been available to select iOS users since early February. Twitter Product Designer Maya Patterson had previously explained that the Spaces feature is meant to create a safe space for intimate conversations in public. It will essentially allow users to join or start a voice-based chatroom where they can discuss any topic. Admins will have control over who can speak or join.



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